Exchange & Refund Policy

The Abbey School Uniform Shop Terms & Conditions 

We are confident that you will be pleased with your purchases from us. However, there may be occasions when you will need to return items to us.

FREE RETURNS & EXCHANGES

Abbeyuniform.com is committed to you being fully satisfied with your purchases. If for any reason you would like to return any unused products, please read the following information.

We Endeavour to make the returns process as quick and as efficient as possible.

Items must be returned within 28 days from date of purchase.

HOW TO RETURN AN ITEM FOR AN EXCHANGE OR REFUND

PLEASE USE THE POSTAGE-PAID LABEL PROVIDED - PLEASE DO NOT TAKE THE ITEM TO OUR OFFICE ADDRESS. Please re-package the item(s), apply the postage paid label & leave the package at your local post offices' parcel drop point. (You do not need to wait for a cashier)

If you no longer have the returns label, please click here to send us an email request for a label.

You MUST enclose the receipt (or a copy) that was sent with your initial purchase & please note on the receipt as to whether you require an Exchange or Refund.

We WILL exchange or refund any items that are unsuitable.

As soon as we receive your item, we'll refund or exchange your purchase. Exchanges are usually dispatched on the same day.

Items must be returned unused, in a re-saleable condition with all their tags and in the same packaging they arrived in. We are unable to exchange or refund any items that have had nametapes / pupil names applied to them.

If you require an exchange, please enclose details of any exchange information.

Please ensure all items are correctly packaged, we will NOT be held responsible for items damaged in transit that are being returned to us.

Please note: We will not be held liable for items that are lost and not delivered to us, we always recommend that items are sent via recorded/tracked/signed for post.

Our returns department address is:

Devon Textiles RETURNS, Office A, 25-27 Torbay Road, Paignton, Devon, TQ4 6AA.

Items Damaged in Transit 

If any items were damaged in transit, we ask that you report it to us within 7 days. If the package is visibly damaged or opened on receipt, you must sign the carriers’ delivery note accordingly. We will not be held liable for claims of damaged or missing items if the carriers note has not been signed accordingly.

Items should be returned in their original packaging complete with swing tags, all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.

Items Faulty on Arrival 

If your items are faulty on arrival, you have 14 days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories, swing tags and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. We test returned items, and if a returned item is found not to be faulty, we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period 

If any of your purchases develop a fault, and it's more than 14 days since receipt, then provided your item is within its warranty period, you may be entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience, which we recommend you use in order to correct the fault very quickly.

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